RightNow

Oracle acquires an leading cloud-based customer service provider, RightNow Technologies for approximately $1.5 billion. The Customer Service Cloud of RightNow helps organisations deliver exceptional customer experiences across call centers, the web and social networks. Oracle with RightNow onboard expects to offer a superior customer experience at every contact and across every channel. The Board of Directors of RightNow Technologies has unanimously approved the transaction. The transaction is expected to close by late 2011 or early 2012, subject to RightNow stockholder approval, certain regulatory approvals and customary closing conditions.Read More…